Package: $79,905 - $88,200 per annum + 12% super (Grade 8 of the SMRC Salary System 2025-2026)

Position Description: Business Analyst

Applications close 11:59pm, Sunday 8th February 2026

About The Region: The Snowy Monaro region is a unique and culturally diverse region of south-east NSW.  From our history of the Snowy Hydro Scheme, our proud agricultural industry and popular ski resorts, we are a region that has a lot to offer.  With fantastic lifestyle choices, whether you are an adventure seeker or prefer the finer things in life, we really can offer it all, and all within close proximity to our nation’s capital Canberra. The Snowy Mountains region is packed with year-round experiences with so much more than snow sports and alpine walks. Glorious wildflowers blanket the alpine landscape of Kosciuszko National Park during summer, and if you love adventure sports there's rock climbing, kayaking, caving, fishing, horse riding, mountain biking, and 4WD touring activities to get your heart racing. Explore the famous Snowy River, and go skiing or snowboarding on the slopes of Perisher and Thredbo - or camp under the stars at some of the most picturesque campgrounds in NSW. You'll never forget the rugged alpine scenery of Australia's largest national park. Snowy Monaro Regional Council employs over 380 staff from all walks of life and working with us will give you the opportunity to enjoy our beautiful surrounds, progress your career and make a difference in our local community.  

About the Role: 

• Stakeholder Engagement: Maintain and develop effective business relationships with customers and key stakeholders, and cross-functional work collaboration.
• Customer Service: Respond promptly to and understand the needs of both internal and external customers, ensuring high levels of response and satisfaction.
• Quality Focus: Ensure high-quality outcomes by integrating quality assurance principles into business analysis activities, including process mapping, data validation, and service reviews, to support informed decision-making and continuous improvement.
• Process Documentation: Document ‘as-is’ and ‘to-be’ business processes, capturing current and desired state workflows, supporting this work with Council’s process mapping tools.
• Support the delivery of the service review and process improvement program to ensue delivery of best value to stakeholders.
• Data Analysis and Management: Efficiently analyse and manage large volumes of disconnected electronic data, to identify trends and opportunities, quantify benefits and ensuring accuracy and accessibility across the Council
• Works Program Analysis: Provide in-depth analysis of works program allocation data to identify improvement opportunities, gaps, and schedule moments.
• Ability to create and assist with mind map presentations, facilitating clear visualization of ideas, strategic planning and effective communication.
• Continuous Improvement: Contribute to the development and implementation of continuous improvement initiatives across teams to ensure strong cross-departmental collaboration to enhance innovation and efficiency, including promoting business excellence principles, tools and techniques to ensure a holistic review of and improved response to service delivery
• Oversee the lifecycle of policies and procedures to ensure they remain current, compliant and aligned with legislative requirements.
• Lead the end-to-end service review process to assess the efficiency, effectiveness and sustainability of council services.
• Provide ad-hoc analysis and support as required for all schedule and dispatch teams.
• Promote information sharing and knowledge transfer to drive evidence-based decision-making, enhance capability and optimise capacity

About You: 

To be successful in this role you will have:

• Tertiary qualification in Project Management, Business Administration, Data Analytics or a related discipline, or a minimum 4 years demonstrated experience in a Project Officer / Business Analyst position or related role.
• Proven experience and highly developed skills in business, system, and data analysis, including functional/non-functional analysis, data modeling, process mapping, designing business cases, functional specifications, and use cases.
• Advanced analytical and problem-solving skills, with the ability to identify and resolve business challenges effectively.
• Excellent task and priority management skills, ensuring deadlines are met without compromising quality.
• Capable of identifying challenges, mitigating risks, and leveraging opportunities to enhance service delivery and organizational effectiveness.
• Current Class C licence

Desirable criteria:

• Understanding and experience with the full project management lifecycle, including software and systems development, testing, quality assurance, and deployment activities.
• Experience working in Local Government

How to Apply:

Apply by submitting your cover letter and resume through the Apply link. Please use your cover letter to address the essential and desirable criteria, as outlined in the Position Description.

Tip: Good applications will demonstrate that you have what is needed to be successful in this role.  You can use your cover letter to highlight your skills, abilities and experience, and how they meet the requirements of the job, as well as introducing yourself and explaining why you want to work with us here at Council.

Enquiries 

For any enquiries relating the role, please contact our Recruitment Officer
Email: careers@snowymonaro.nsw.gov.au
Ph: 1300 345 345

At Snowy Monaro Regional Council, we are committed to providing EEO and embracing diversity. We are an inclusive workforce which reflects the unique region, community, and customers we serve. In addition to providing an encouraging and positive environment, Council is a smoke free work environment.

Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.