Package: $69,362 - $76,563 + 12% Super (Grade 6 of the SMRC Salary System 2025-2026)

Position Description: Customer Service Officer

Applications close: 11:59pm Sunday, 7^th June 2026

About The Region: The Snowy Monaro region is a unique and culturally diverse region of south-east NSW.  From our history of the Snowy Hydro Scheme, our proud agricultural industry and popular ski resorts, we are a region that has a lot to offer.  With fantastic lifestyle choices, whether you are an adventure seeker or prefer the finer things in life, we really can offer it all, and all within close proximity to our nation’s capital Canberra. The Snowy Mountains region is packed with year-round experiences with so much more than snow sports and alpine walks. Glorious wildflowers blanket the alpine landscape of Kosciuszko National Park during summer, and if you love adventure sports there's rock climbing, kayaking, caving, fishing, horse riding, mountain biking, and 4WD touring activities to get your heart racing. Explore the famous Snowy River, and go skiing or snowboarding on the slopes of Perisher and Thredbo - or camp under the stars at some of the most picturesque campgrounds in NSW. You'll never forget the rugged alpine scenery of Australia's largest national park. Snowy Monaro Regional Council employs over 380 staff from all walks of life and working with us will give you the opportunity to enjoy our beautiful surrounds, progress your career and make a difference in our local community.  

About the Role: 

• Provide efficient and effective quality customer service to all stakeholders of Snowy Monaro Regional Council through any customer channel including but not limited to in person, mail, email and telephone
• Facilitate the provision of Service NSW agency services following appropriate training.
• Actively pursue and maintain a thorough working knowledge of Council’s activities and responsibilities as a means of delivering correct information to customers
• Support of Customer Relationship Management system
• Promote a positive image of an effective and efficient Council to the community through the provision of quality customer service
• Be proactive when responding to customer inquiries
• Receipt monies on behalf of Council including but not limited to cash, cheques, EFT and direct deposits
• Undertake day-to-day functions to ensure that Council’s policies and objectives are achieved
• Ensure all duties are carried out in accordance with Council’s policies and procedures and legislative requirements
• Promote information sharing and knowledge transfer to drive evidence-based decision-making, enhance capability and optimise capacity
• Contribute to the performance of Council: demonstrate professional conduct, make the best use of knowledge, experience and skills and be accountable for own decisions and actions
• Contribute to a safe workplace: comply with legislative and organisational requirements and be accountable for own decisions and actions

About You: 

To be successful in this role you will have:

• Certificate III qualification or above, in Business Administration, Customer Service or a related discipline with demonstrated contemporary experience in a similar role; or substantial contemporary experience in a similar role to support contemporary knowledge
• Experience in cashier, cash handling and reconciliation processes
• Demonstrated ability in using corporate software, Electronic Document Management Systems, CRM and MS Office suite
• Willingness to undertake Service NSW training, which includes three one-week training sessions located in regional New South Wales.
• Experience in customer service and using phone systems
• Excellent communication skills in both written and verbal
• Proven ability to develop and maintain internal and external stakeholder relationships
• Proven ability to perform under pressure along with effective conflict resolution skills and able to de-escalate difficult situations
• Sound judgement to resolve issues quickly and effectively
• Current Class C drivers’ licence

Desirable criteria:

• Experience with Finance and/or Customer Service-related software
• Understanding of Council’s functions and responsibilities
• Ability to work alone and as part of a team

How to Apply:

Apply by submitting your cover letter and resume through the Apply link. Please use your cover letter to address the essential and desirable criteria, as outlined in the Position Description

Tip: Good applications will demonstrate that you have what is needed to be successful in this role.  You can use your cover letter to highlight your skills, abilities and experience, and how they meet the requirements of the job, as well as introducing yourself and explaining why you want to work with us here at Council.

Enquiries 

For any enquiries relating the role, please contact our Recruitment Officer
Email: careers@snowymonaro.nsw.gov.au
Ph: 1300 345 345

At Snowy Monaro Regional Council, we are committed to providing EEO and embracing diversity. We are an inclusive workforce which reflects the unique region, community, and customers we serve. In addition to providing an encouraging and positive environment, Council is a smoke free work environment.

Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.